Privacy Policy

1. Introduction

Phidishano Trading Enterprise ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Contact Information: Name, email address, phone number, and physical address.
• Business Information: Company name, job title, and business address.
• Communication Data: Information you provide when contacting us, requesting a quote, or submitting an enquiry.
• CV/Application Data: Information submitted through our Vacancies page, including work history, education, and qualifications.

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent on pages, links clicked, and other analytical data.
• Cookies: Small data files stored on your device to enhance your browsing experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services, including responding to enquiries and providing quotes.
• Communication: To contact you with information about our services, respond to your enquiries, and send updates or promotional materials (with your consent).
• Employment Applications: To evaluate job applications and contact candidates about employment opportunities.
• Analytics: To understand how visitors interact with our website and improve user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

4. Legal Basis for Processing

Under South African law (POPIA), we process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent to process your information.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legal Obligation: Where we are required to comply with a legal obligation.
• Legitimate Interest: Where processing is necessary for our legitimate business interests, provided it does not override your rights and interests.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure server infrastructure and encryption technologies.
• Access controls limiting who can access your information.
• Regular security audits and updates.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Customer Data: Retained for the duration of our relationship and for a reasonable period afterward to address any follow-up issues.
• CV/Application Data: Retained for up to 12 months after submission, unless you request its deletion.

8. Your Rights Under POPIA

As a South African resident, you have the following rights regarding your personal information under the Protection of Personal Information Act (POPIA):

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal information, subject to legal requirements.
• Right to Object: You may object to the processing of your personal information.
• Right to Withdraw Consent: You may withdraw your consent to the processing of your information at any time.
• Right to Lodge a Complaint: You may lodge a complaint with the Information Regulator of South Africa.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyze website traffic, remember your preferences, and improve our website functionality.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: