Terms of Service

1. Introduction

Welcome to Phidishano Trading Enterprise ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website or services constitutes acceptance of any changes.

2. Definitions

• "Company" – Phidishano Trading Enterprise, a South African company based in Polokwane.
• "Services" – ICT, construction, electrical, landscaping, maintenance, and related technical services provided by the Company.
• "Website" – The Company's website located at phidishano.co.za.
• "Client" – Any individual, business, or organisation that engages our services or uses our website.
• "Content" – All text, images, graphics, and other materials available on the Website.

3. Use of Website

By using our Website, you agree to:

• Use the Website only for lawful purposes and in compliance with applicable South African laws and regulations.
• Not use the Website in any way that could damage, disable, or impair the Website or interfere with any other user's use of the Website.
• Not attempt to gain unauthorised access to any part of the Website, servers, or systems.
• Not transmit any viruses, malware, or other harmful code.
• Not use the Website to send unsolicited communications or engage in any form of spam.

4. Services and Quotations

All services provided by Phidishano Trading Enterprise are subject to the following terms:

• Quotations: Quotations provided are valid for 30 days unless otherwise stated. A quotation is not a binding contract until accepted in writing by both parties.
• Scope of Work: The scope of work will be clearly defined in the quotation or service agreement. Any changes to the scope may result in additional charges.
• Timelines: Estimated timelines are provided in good faith but may be affected by factors outside our control. We will communicate any delays promptly.
• Payments: Payment terms will be specified in the quotation or invoice. Late payments may incur interest charges as permitted by law.
• Cancellations: Cancellations must be submitted in writing. Cancellation fees may apply depending on the stage of the project.

5. Client Responsibilities

As a Client, you agree to:

• Provide accurate and complete information necessary for the delivery of services.
• Ensure that you have the necessary rights, permissions, and authority to engage our services.
• Provide reasonable access to your premises or systems as required for service delivery.
• Pay all fees and charges in accordance with the agreed payment terms.
• Notify us promptly of any issues or concerns regarding the services provided.

6. Intellectual Property

All content on the Website, including text, graphics, logos, icons, images, and software, is the property of Phidishano Trading Enterprise or its content suppliers and is protected by South African and international copyright laws.

• You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
• Any materials, designs, or deliverables created by us for you remain our intellectual property until full payment has been received.
• Upon full payment, you will receive a licence to use the deliverables for their intended purpose.

7. Confidentiality

Both parties agree to keep confidential any information disclosed during the course of providing services that is not publicly available.

• Confidential information includes but is not limited to business plans, financial information, client data, and proprietary systems.
• This obligation continues after the termination of our relationship.
• We may disclose confidential information if required by law or court order.

8. Limitation of Liability

To the maximum extent permitted by South African law:

• Our liability for any claim arising out of or relating to our services is limited to the total fees paid by you for those services.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• We do not warrant that our services will be uninterrupted, error-free, or secure.
• We are not responsible for any damage caused by third-party products or services.

9. Warranties

We warrant that our services will be performed with reasonable skill and care in accordance with industry standards. We provide our services "as is" and make no other warranties, express or implied, regarding the services.

• All work is subject to a workmanship guarantee as specified in the quotation or service agreement.
• Any defects or issues must be reported to us within a reasonable time after delivery.

10. Indemnification

You agree to indemnify, defend, and hold harmless Phidishano Trading Enterprise, its employees, directors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:

• Your use of the Website or services.
• Your breach of these Terms.
• Any infringement of intellectual property rights by you.

11. Termination

Either party may terminate the service agreement:

• By providing written notice as specified in the agreement.
• Immediately if the other party commits a material breach of these Terms.
• If the other party becomes insolvent or enters into liquidation.

Upon termination, the Client shall pay all outstanding fees for work completed up to the date of termination.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

13. Dispute Resolution

In the event of a dispute arising from these Terms or our services:

• The parties shall first attempt to resolve the dispute through good-faith negotiations.
• If the dispute cannot be resolved, it shall be submitted to mediation or arbitration in accordance with South African law.
• The prevailing party shall be entitled to recover reasonable legal costs and fees.

14. Privacy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

15. Entire Agreement

These Terms constitute the entire agreement between you and Phidishano Trading Enterprise regarding the use of our Website and services. They supersede all prior agreements, understandings, or representations, whether written or oral.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: